HR support for the InSnap team, without the wait.
Raise a ticket, track it against a clear SLA, and get an AI-triaged reply fast — for payroll, leave, onboarding, policy, and every other HR request.
Prefer email? Write to Helpdesk@insnap.in and we'll open a ticket for you.
What can we help with?
Pick the closest match and we'll route it to the right team automatically.
Payroll & benefits
Salary, payslips, reimbursements, insurance, and benefits enrollment questions.
Leave & attendance
Leave balance, applying for time off, attendance corrections, and holiday queries.
Onboarding & offboarding
New-hire paperwork, orientation, exit formalities, and full-and-final settlement.
Policy & compliance
HR policy clarifications, code of conduct, and compliance-related questions.
Employee records
Updating personal details, documents, ID cards, and employment letters.
General HR support
Anything else — if you're not sure, just ask and we'll route it to the right person.
How it works
From “I have a question” to resolved, in three steps.
Submit your request
Raise a ticket in under a minute, or ask our AI assistant for an instant answer from the knowledge base.
We triage and assign it
Every ticket is automatically classified by category and priority, then routed to the right HR team member.
Track it to resolution
Follow progress against clear SLA timelines, and get notified the moment there's an update.
Built for fast, accountable HR support
Everything our HR team uses to keep your requests moving.
AI-assisted triage
Every new ticket is instantly classified by category, priority, and sentiment — before an agent even opens it.
Smart reply suggestions
Agents get an AI-drafted reply for every ticket, ready to edit and send in seconds.
Ask-AI knowledge base
Get instant, cited answers from our HR knowledge base — often before you'd need to open a ticket at all.
SLA tracking
Automatic due-date tracking by priority, with clear overdue and due-soon indicators on every ticket.
Real-time analytics
Our HR team tracks ticket volume, resolution time, and workload at a glance — so nothing slips through.
Role-based access
Employees, HR agents, and admins each see exactly what they need — nothing more.
Need HR support right now?
Create your account and submit your first ticket in under a minute — or sign in if you're already set up.